Shipping & Tracking
|Shipping Method||Carrier||Estimated Delivery Time|
|Standard||Registered/Flat Air Mail||2-4 Weeks|
|Express||EMS/DHL/FEDEX/UPS/TNT||4-7 Business Days|
- Both shipping methods are trackable, when your order’s shipped, you will get notified and receive the tracking info by email.
- When using Po Boxes & Military addresses, only standard delivery is available. A physical address is necessary for orders with Express Shipping.
- Overnight shipping is only available to USA/CANADA customers, please contact support at arducam.com for more details.
Changing Order/Shipping Info & Cancellation
When an order’s shipped, we can not change/cancel your order, and/or modify the shipping info/method for you. So please double-check if your order’s shipped before contacting us.
Customs Fees (International Shipping)
Arducam ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes, we cannot predict what your particular charges may be.
For more information regarding your country’s customs policies, please contact your local customs office.
All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes, and other fees collected upon delivery.
If you decide not to pay the customs fees and have the order returned back to us, it will be paid at our expense, and such fees will be deducted from the final refund.
Unclaimed packages will be held for disposal by certain customs, which means we are not getting them back. You will be fully responsible for the loss in situations like this, there will be no refund for neither the order nor the shipping costs.
The actual ETA may vary due to unexpected situations (bad weather/holidays/COVID lockdown/etc.), please keep an eye on the tracking information, and if necessary, contact your local shipping company to get a real.
When can I get a tracking number?
Shipment preparation usually takes 24~72 hours.
How to track my order?
Check for the shipping notification email we sent, in it, you can find the tracking number and a link to the shipping service’s website.
Last Updated: July 1, 2022