Contents1. Problems with an Arducam product I’ve received2. Issues with an ongoing order I’ve placed directly from Arducam3. Issues with an existing Arducam product I want to purchase4. I need Arducam to customize a new product for me5. I want to distribute Arducam products6. Report an issue with our websiteArducam Contact CenterSelect a type, fill out a form and let us help you Table Of Contents1. Problems with an Arducam product I’ve receivedI have purchased and used Arducam productsIf you have encountered an issue while using our products, please let us know more details so we can help you better and get back to you sooner.Please enable JavaScript in your browser to complete this form.Your name/organizationEmail to receive our follow-up *Arducam will contact you via this email.The product series you have purchasedRaspberry Pi CamerasJetson Nano/Xavier NX CamerasSPI camera (Arducam Mini)UVC Camera (Webcams)USB Camera ShieldsCamera Breakout BoardsM12/CS/C Mount LensesESP32/ESP8266 Board and CamerasOEM Compact Camera Modules (CCM)This is a dropdown menu. Select one by clicking on it.Which seller did you purchase the product(s) from? *Is it Amazon, UCTRONICS, or other Arducam distributors?The Model number of the product(s) you’ve purchased *If you don't know the model number, show us the link to the product.What is your order number? *Which Platform are you using the product(s) on? *Let's be more specific. Is it a Raspberry Pi 3B+/4B, Arduino UNO R3, Jetson Nano B01, or another host?Which instruction are you following?Is it our paper instruction manual, online documentation, or video tutorial? (A link will help)Has your product ever worked properly?It worked, but somehow quit workingI never got it to work.It works intermittently and is unstableWhat problems are you experiencing? *Describe symptoms or show us the error codes.What attempts at troubleshooting have you already made?How would you like us to help you? *MessageSubmit2. Issues with an ongoing order I’ve placed directly from ArducamAn ongoing order directly from ArducamYou will get an invoice number when you purchase directly from Arducam. If you purchase from other marketplaces or distributors, please contact them for issues with an ongoing order.Please enable JavaScript in your browser to complete this form.Your NameYour Email *Invoice Number *What can we help you with? *WebsiteSubmit3. Issues with an existing Arducam product I want to purchaseIssues with an existing Arducam product I want to purchaseIf you need more information about an off-the-shelf product you want before you place the order, we will try our best to answer your questions. If it’s not off-the-shelf, check our customization forms.Please enable JavaScript in your browser to complete this form.Your NameYour Email *We will use this email to contact youWhat are the products you are considering? *Please show us the model number or the website link.which of the following statements best describes your need? (Dropdown)I want to place a batch order.I need you to recommend a product for my project.I want to know how to purchase the product I want.I need to confirm the compatibility of the product.I need extra product specs/files than what the description offers.I can’t purchase the product I want in my country.I want to know the shipping time to my location.How can we help you? *EmailSubmit4. I need Arducam to customize a new product for meLet Us Know Your RequirementsThe information you provide is crucial to our feedback. To fully understand your inquiry, we need you to fill the form below in detail.Please enable JavaScript in your browser to complete this form.Name *FirstLastCompany/Institution/School Name *Website URLCityCountry *Contact Email *Your Application *Resolution and Frame RatesWhat resolutions and frame rates do you expect in your application?Sensor InterfaceWhat kind of sensor interface do you need? (MIPI/CSI-2, DVP/Parallel, SPI, USB, etc)Field of ViewWhat is the horizontal field of view (FoV) of the lens do you need? (Or provide the size of the scene - width by height - from defined distance away from the lens)Comment *PhoneSubmit5. I want to distribute Arducam productsBecome Arducam DistributorThank you for your interest in becoming our distributor. We know that spreading your knowledge and enthusiasm are vital to the growth and success of our company. Because of this, we want you to share in our success!Please enable JavaScript in your browser to complete this form.Your Name *Contact Email *Your Company name *Website URL *Country *City *Please tell us about your company *How many other companies/products do you represent/market? *What is your primary market (retail/education/hackerspace)? *What type of after-sales service and support are you capable of offering? *What Arducam product(s) are you looking to carry? *What might your projected sales volume of Arducam products be per year? *NameSubmit6. Report an issue with our websiteWebsite Related Issues (Unrelated to orders)Whether you have spotted a typo, error, broken link, 404 page, or account issues, please let us know and our website manager will respond as soon as possible.Please enable JavaScript in your browser to complete this form.Your Name or Account Name *Your Email *We will send follow-up via this email.The link to the web page with issuesIf there is one, please copy and paste it here.How can we help you? *Please let us know how can we deliver a better experience to you.MessageSubmit
