Warranty Policy
- Arducam guarantees accurate product descriptions and high-quality products and provides a 12 months warranty starting from the date of shipment on the goods sold.
- If Customer has any problems with any executed purchase order, please notify Arducam within 30 days of receipt.
- Unless otherwise explicitly stated in a specific agreement or purchase order, Arducam makes no warranties regarding merchantability, suitability, or fitness for a particular purpose.
Return & Replacement Procedure
If you need to return or replace a product, please contact your sales representative or email [email protected].
The email should include the following details:
- Order Number:
- Purchase Date:
- Product Model:
- Quantity involved:
- Product status:
- Reason for Applying:
After confirmation, Arducam will issue an RMA number. The RMA number must be clearly marked on the returned package, and the shipping documents must be shared with Arducam to facilitate customs clearance.
Return Policy Procedure During Warranty Period
The product sold by Arducam becomes defective or non-functional under normal operating condition, during the warranty period of 12 months.
Non-Quality Related Returns
- Requests must be submitted within 7 days after receiving the product.
- Returns without prior RMA authorization will be rejected. Unauthorized returns will be refused and shipping costs borne by Customer.
- All returns must be in original condition, undamaged, and unused. Products that are scratched, programmed, modified, burned, or tampered with in any way will not be accepted. The product must be returned with the original receipt and a note indicating the return reason.
- Upon inspection, if eligible, Arducam will process a refund (deducting shipping costs, taxes, payment fees, customs clearance fees, and up to 25% restocking fee).
Quality-Related Returns
- Claims must be submitted within 30 days after receiving the product with written application and RMA authorization.
- If a product defect (caused by raw materials, design, or manufacturing) is confirmed, Arducam will repair or replace the product free of charge.
- If the defect is caused by the following, the customer must bear shipping and repair costs:
- Damage due to improper maintenance, breakage, abuse, misuse, alteration, modification, or power supply;
- Damages or burning caused by power surges or fluctuations.
- Damage and corrosion caused by spilling of liquids, food, or any foreign substances.
- If no defect is identified, the customer shall be responsible for inspection fees, shipping, and any related costs. The product will be returned to the customer at the customer's expense.
Return Policy Procedure During Non-Warranty Period
After the expiry of the warranty period, if you wish to return the product due to faulty functioning or any other reason:
Contact [email protected] with details as per the above template.
After issuing an RMA number, the customer may ship the product back (with RMA clearly marked). Further,
Customer must share the shipping documents with Arducam for customs purposes. Shipping costs are the
customer’s responsibility.
On examining the returned goods, if defects are found, Arducam can provide paid assistance for repairs. Customer must bear the repair expenses and all further expenses that may arise due to the repair.
Order Cancellation Policy
- Orders in pending / processing status (not shipped) may be canceled.
- Orders that are already in production cannot be canceled.
- Orders paid via PayPal or credit card may incur a 4.4% transaction fee (charged by the payment platform, not Arducam).
Non-Returnable / Non-Replaceable Situations
Arducam will refuse warranty or return services under the following conditions:
- Defects caused by misuse, improper maintenance or storage, or failure to follow user manuals or guidelines provided by Arducam; or
- Products repaired or modified by the customer; or
- Customized products (without defects) where the packaging has been opened; or
- Defects caused by Force Majeure, which shall mean any acts of law, natural disaster, war, riots, strikes, insurrections, tsunami, typhoon, earthquake, terrorism, governmental sanctions, legislation changes or any similar event beyond such party’s reasonable control.
Return Policy Overview
| Case | Submission Deadline | Product Condition | Shipping Costs | Processing | Additional Fees |
|---|---|---|---|---|---|
| Non-Quality Return | Within 7 days | Unused, unopened | Buyer | Refund after inspection | Taxes, fees, clearance costs, up to 25% restocking fee |
| Quality Return (Defect confirmed) | Within 30 days | Defective | Arducam | Free repair, replacement, or refund | None |
| Quality Return (No defect / misuse damage) | Within 30 days | Damaged / Non-defective | Buyer | Return, paid repair | Repair fees, shipping, taxes, clearance costs |
| Out-of-Warranty Repair | After 12 months | Anys | Buyer | Paid repair/replacement | Repair fees, shipping, taxes, clearance costs |
| Order Cancellation | Pending/processing Not shipped |
- | - | Cancelable | PayPal/Credit Card: 4.4% transaction fee |
| Non-Cancelable Orders | Under production | - | - | Not accepted | - |
| Non-Returnable Products | - | Custom, discontinued, or non-warranty items | - | Not accepted | - |
Special Cases
Shipping Damage: Customers must provide photographic evidence within 48 hours of delivery and contact Arducam for logistics claim assistance.
Policy Statement
- Arducam guarantees that all products meet specifications and are free from material defects under normal use during the warranty period (12 months from shipping).
- Arducam reserves the right to final review and approval of all return requests. Malicious or fraudulent claims will be rejected.
- This policy applies to purchases made through official Arducam channels (official website or authorized distributors). For purchases made on third-party platforms, the respective platform’s return policy applies.